Your most frequently asked questions answered along with need to know information!
Store Opening Hours
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Closed
Wednesday - Friday
6:00 AM - 3:00 PM
Saturday & Sunday
7:00 AM - 3:00 PM
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Location
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343 Crewe Road, Unit 6B, City Plaza
Grand Cayman, Cayman Islands
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FYI​
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Cakes at Weddings/Outdoor Events:
Please note that our cakes do not do well when kept out of refrigeration for a prolonged period of time. It is recommended that your cake is either kept refrigerated on site and set up just prior to cake cutting/consumption or delivered just beforehand.
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*Scratch is not a nut/gluten free facility, however we do try to ensure there is as little contamination as possible; please do let us know of any allergies so that we may take the necessary precautions
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ADDITIONAL ORDER INFORMATION, TERMS & CONDITIONS
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Payment must be made at time of collection/delivery of goods.
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We pride ourselves in taking a more natural approach in everything that we do and primarily use Italian Buttercream to enrobe our cakes, we do not cover our cakes in fondant and use it solely for making cake toppers or light decoration only, as not to affect taste and overuse of preservatives. Floral sprays are made using natural flowers without the use of gumpaste or other forms of hard/sculpted sugars.
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Once a cake/goods are accepted by the client, and consumed, a cash/credit refund cannot be given.
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FAQ
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Q: How do I place an order ahead of time for pickup?
A: Orders can be placed the same day for pickup or delivery. With that said, orders can be scheduled in advance, as long as it is for the same day.
For example, you can call to place an order at 6am for pickup later that day, but you cannot schedule an order beyond the closing time of that given day.
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Give us a call at 746-1730 or WhatsApp 923-0081 to place an order for same day pickup!
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Q: How do I place an order ahead of time for delivery?
A: Orders can be placed the same day for delivery. Order delivery cut off time is 9am for same day delivery. Deliveries are then made between the hours of 9am - 1pm (please let us know if you require a specific time and we'll try our best to accommodate you!).
Delivery is a flat rate $5.00 CI (island-wide) for any and all orders.
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Give us a call at 746-1730 or WhatsApp 923-0081 to place an order for same day delivery! Items are always first come first serve and we do not hold items that have not been paid for.
Q: Do you cater to weddings, parties and corporate events?
A: Absolutely! Click here to head over to our catering page, fill out the catering form and a member of our team will be in touch as soon as we can to start planning!
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Q: Do you do pop up events?
A: Yes! Reach out to us through our Catering form here and our team will help bring your vision to life!
Q: Do you ship your doughnuts?
A: We want you to enjoy our pastries & desserts at their absolute best, which is why we don’t currently offer shipping for any of our desserts—we just can’t guarantee the same fresh quality and experience as in-store. If this ever changes, we will be sure to update our website with all the details. Until then, we’d love to see you at our bakery location.​
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Q: Where do I store my cake and how long can I keep it?
A: At Scratch, we use buttercream on mostly all of our cakes - this is basically all butter - we suggest you keep your cake refrigerated until about an hour before you are ready to enjoy it! Our cakes have a recommended shelf-life of 2-4 days.
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Q: How do I store my doughnuts?
A: We suggest that you keep your doughnuts covered and at room-temperature; avoid putting them in the fridge as this can make them stale/hard.
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Q: How long do your doughnuts keep?
A: Scratch makes 100% from scratch preservative free doughnuts, fresh to order - that means we don't have all the stuff in there that keeps store-bought doughnuts fresh for days on end - with that being said, they are always best on the first day and have a shelf-life of 18-20 hours.​
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Q: How long do your French macarons keep and where do I store them?
A: Macarons are best kept refrigerated until they are ready to be consumed, keep your macarons in the fridge for as long as 3 days.​
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Q: How big are your doughnuts?
A: Our doughnuts are approximately 5" in diameter.
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Q: Do you offer any vegan or gluten free doughnuts or cake?
A: Cake - yes! Although we are not a 100% gluten free facility, we can make a few of our cakes gluten or dairy free, however we are actively working on launching our vegan doughnut recipe in store and will soon after start to work on offering a flourless recipe.
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Q: Can your cakes be kept out at outdoor events?
A: We try to make our cakes as temperature-stable as possible and refrigerate them well before any delivery, however, our buttercream is made from butter and butter has a melting point that is around 80F. We recommend that your cake is kept refrigerated or in a cool place just before it is needed. We do not recommend that the cake be kept on display outdoors (in temperatures of over 85F or in direct sunlight) for a prolonged period of time.
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